Last updated: 22 OCT 2025

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Welcome to the website of YOUR DENTIST Advanced Dental & Maxillo-Facial Centre (“we,” “our,” or “us”), located in Vijayawada, Andhra Pradesh, India.

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, contact us via phone or WhatsApp, visit our clinic, or engage with our YouTube channel and other digital platforms.

By using our services or accessing our website, you agree to the practices described in this Privacy Policy.

• We may collect the following types of personal and medical information:

• Contact Information: Name, phone number, email address (when you call, WhatsApp, or email us).

• Patient Information: Age, gender, medical/dental history, allergies, medications, treatment details (shared during consultations).

• Digital Interactions:

• WhatsApp messages (for appointments, reminders, and review requests).

• Google Sheets/Clinicia records (for tracking patients and follow-ups).

• YouTube/social media comments, questions, or feedback.

• Images & Media: With patient consent, we may collect photographs, X-rays, or treatment videos for documentation, education, or promotional purposes.

Your information is used for:

• Scheduling, confirming, and managing dental consultations.

• Coordinating treatments and post-treatment follow-ups.

• Collecting feedback and reviews (Google Reviews, WhatsApp).

• Sending reminders, educational materials, and clinic updates.

• Creating educational and awareness content (only with explicit consent if patient identity is shown).

• Improving our services, website, and patient experience.

We do not use patient health information for advertising without consent.

• We may request consent to use photographs, X-rays, videos, or testimonials for educational, research, or promotional purposes (including YouTube, blogs, or social media).

• We will never publish identifiable patient content without explicit written consent.

• Patients have the right to withdraw their consent at any time by contacting us.

We take the following steps to safeguard your data:

• Secure Platforms: Patient records are stored on Clinicia software and internal Google Sheets (with restricted access).

• Encrypted Communication: WhatsApp Business and email are used for communication.

• Access Control: Only authorized staff can access patient records.

• Training: Our staff are trained in patient confidentiality and data handling.

• No Unauthorized Disclosure: Patient data is never shared without lawful basis or patient consent.

While we use reasonable security measures, no digital system can be guaranteed 100% secure. Patients are encouraged to avoid sharing highly sensitive information via email or WhatsApp.

We do not sell, rent, or trade your personal data.

We may share information only in the following cases:

• With third-party service providers (Google, WhatsApp, Clinicia, analytics tools) necessary for communication and patient management.

• When legally required by government authorities or courts.

• When the patient provides explicit written consent.

• Our website is primarily informational.

• We may use cookies and analytics tools (e.g., Google Analytics, Facebook Pixel) to analyze traffic and improve site performance.

• Cookies do not collect personal health information.

• You can disable cookies in your browser settings.

As a patient or website visitor, you have the right to:

• Access the personal data we hold about you.

• Correct any inaccurate or incomplete information.

• Request Deletion of your personal data (subject to Indian medical record retention laws).

• Withdraw Consent for the use of photos/videos/testimonials at any time.

• Restrict or Object to certain uses of your data.

To exercise these rights, please contact us at info@yourdentists.in.

• Patient medical records are retained in compliance with Indian laws and professional guidelines.

• Digital records (WhatsApp, emails, feedback forms) are stored only as long as required for clinical follow-up, legal compliance, or operational needs.

• Media and testimonial content is stored only as long as patient consent remains valid.

• Our services are available to patients of all ages.

• For patients under 18, personal and medical data is collected only with the consent of a parent or legal guardian.

Our website and YouTube channel may contain links to third-party platforms (Google Maps, YouTube, Facebook, Instagram).

We are not responsible for the privacy practices of these external websites. Please review their privacy policies before sharing personal information.

• This Privacy Policy is designed in line with the Digital Personal Data Protection Act, 2023 (DPDP Act, India).

• For international visitors, we also aim to align with globally recognized data protection principles, such as the EU’s GDPR, where applicable.

We may use AI-based tools for SEO optimization, blog creation, or website development. These tools do not process or access patient health records. They are used only for educational and marketing content creation.

If you believe your personal data has been misused:

1. Please contact us first at info@yourdentists.in or +91 9293398888.

2. If unresolved, you may raise a complaint with the Data Protection Board of India under the DPDP Act, 2023.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Vijayawada, Andhra Pradesh, India.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

YOUR DENTIST Advanced Dental & Maxillo-Facial Centre
📍 Vijayawada, Andhra Pradesh, India
📞 Phone/WhatsApp: +91 9293398888
🌐 Website: www.yourdentists.in
✉️ Email: info@yourdentists.in